Refund policy

RETURN & REFUND POLICY – LOUD MINDS

Last Updated: August 2026

At LOUD MINDS, we carefully inspect and pack every order before dispatch. Because our products are clothing items, we accept returns and exchanges only in the circumstances described below.

Please read this policy carefully before placing your order.

1. Eligible Returns

We accept return requests only in the following situations:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The wrong size was delivered compared with the size selected in the order.

To be eligible for a return or exchange, the product must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • With all original tags attached

  • In the original packaging

2. Return Request Period

All eligible return or exchange requests must be raised within 48 hours of delivery.

To request a return or exchange, contact us at:

Email: loudmindsstore@gmail.com

Please provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A clear unboxing video showing the package being opened from the beginning

The unboxing video is required for claims relating to damaged, defective, or incorrect products. Requests without sufficient evidence may not be accepted.

3. Non-Returnable / Non-Exchangeable Cases

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer while placing the order

  • Change of mind

  • Change of colour preference

  • Fit or style preference

  • Products that have been worn, washed, altered, or damaged after delivery

  • Minor colour variations caused by lighting, photography, or differences between screens

  • Products purchased during sale or promotional offers

  • Customised or personalised products

  • Products without original tags or packaging

Customers are responsible for checking the size chart before placing an order.

4. Exchange Policy

We offer a one-time exchange for eligible cases.

An exchange may be approved when:

  • The wrong product was delivered.

  • The wrong size was delivered compared with the size ordered.

  • The product arrived damaged or defective.

Exchange requests must be raised within 48 hours of delivery.

The product must be unused, unwashed, unworn, and returned with its original tags and packaging.

If the issue occurred due to an error on our part, LOUD MINDS will bear the applicable return shipping cost.

5. Return Shipping

For eligible returns caused by an error on our part, LOUD MINDS will provide the return instructions.

Customers are responsible for return shipping costs where the return is not caused by an error on our part.

Please do not send any product back without first contacting us and receiving return instructions.

6. Quality Inspection

All returned products are subject to quality inspection.

Once we receive the returned product, we will verify its condition and the reason for the return.

If the returned product does not meet the eligibility requirements stated in this policy, the return or exchange may be rejected.

7. Refund Policy

Refunds are issued only for eligible returns that have been approved after inspection.

Once approved, the refund will be processed to the original payment method.

Please allow 5–7 business days for us to process the refund after approval. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

8. Damaged, Defective or Wrong Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number, photographs, and the required unboxing video.

We will review the issue and, where applicable, arrange a replacement, exchange, or refund in accordance with this policy.

9. Sale & Promotional Products

Products purchased during sale periods, promotional offers, or special discounts are not eligible for return or exchange, except where the product received is damaged, defective, or incorrect.

10. Contact Us

For questions regarding returns, exchanges, or refunds, contact:

LOUD MINDS
Email: loudmindsstore@gmail.com

By placing an order with LOUD MINDS, you acknowledge that you have read and agreed to this Return & Refund Policy.