Refund policy

RETURN & EXCHANGE POLICY – LOUD MINDS

At LOUD MINDS, every piece is crafted with attention to quality and detail. Please review our policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following cases:

  • Damaged product received

  • Incorrect product delivered

  • Incorrect size delivered (different from the order placed)

To request a return, you must:

  • Contact us within 48 hours of delivery

  • Provide a clear unboxing video (mandatory)

  • Share clear images of the product and packaging

Requests without an unboxing video will not be accepted.

2. Non-Returnable Cases

We do not accept returns for:

  • Incorrect size selection by the customer

  • Change of mind

  • Minor colour variations due to lighting or screen differences

  • Products purchased during the sale or promotional offers

  • Customised products

3. Exchange Policy

We offer a one-time exchange for eligible cases only.

  • The product must be unused, unwashed, and in original packaging.

  • Exchange requests must be raised within 48 hours of delivery.

  • Customers are responsible for return shipping charges unless the error is from our side.

4. Refund Policy

Refunds are processed only after the returned product passes quality inspection.

  • Refunds will be issued to the original payment method.

  • Please allow 5–7 business days for processing after approval.

5. Order Cancellation

Orders cannot be cancelled once they have been shipped.

For any assistance, please contact our support team at:
Email: loudmindsstore@gmail.com

By placing an order with LOUD MINDS, you agree to this Return & Exchange Policy.